Your team,
augmented.
Headless AI that plugs into your operation and does the work, answering calls, qualifying leads, routing them to the right person, and writing them back into your CRM. No new dashboard to log into. No new app for your dispatcher to learn.
What “AI as a Service” means in this context
Most “AI tools” sold to home services are bolt-on dashboards, a chatbot screen, an analytics view, a notification feed. Operators don’t need another screen. They need work done in the background, written back into the systems they already use.
That’s what our AI-as-a-service line is. Headless AI that works inside your existing stack:
- Harness Agent, AI contact center. Picks up your phone. Answers your web leads. Qualifies. Books. Hands off to dispatch. 24/7, unlimited at our flagship tiers.
- Lead automation. Captures every inbound lead from every source, web forms, call-ins, GBP messages, LSA inquiries, marketplace platforms, and qualifies, routes, and follows up automatically.
- CRM integrations. Wires Harness Agent and lead automation cleanly into ServiceTitan, Jobber, HousecallPro, FieldEdge, ezyVet, AVImark, including the messy bits other integrations skip (custom fields, business unit routing, membership flag mapping).
The operator outcome we sell
We don’t sell features. We sell three operator outcomes:
- Zero missed calls. Every inbound call answered, every web lead replied to within seconds, 24/7. Provable in your dashboard.
- Higher booking rate. AI qualification beats voicemail-tag-and-callback. Booking rate goes up an average of 15-30 percentage points after Harness Agent goes live.
- Less dispatcher burnout. Your dispatcher stops being a 30-second-call switchboard and becomes the human triage layer for the calls that actually need a human.
Everything else is an implementation detail.
How AI as a Service relates to the marketing program
Most clients buy our digital marketing program and get the relevant AI infrastructure bundled in:
- Accelerate includes unlimited Harness Agent
- Lead automation is bundled at the Growth and Accelerate tiers
- CRM integrations are included where the client uses a supported platform
For operators who already have a marketing partner and just want the AI layer, standalone access is available, see the pricing page or start a conversation.
Products in this line
Tell us about your operation. We'll map the program.
Every Harness engagement starts with a conversation about your business, not a templated audit. Drop a note and we'll be in touch within one business day.