Pick up
every single call.
Harness Agent is the 24/7 AI contact center that answers every inbound call, qualifies the lead, books the appointment, and hands off to dispatch with full context. Unlimited volume. No missed-call revenue, ever.
The problem Harness Agent solves
The average home services operator misses 22% of inbound calls. During peak season it’s worse, missed-call rates of 35-40% are routine in HVAC during a heat wave or in plumbing during a freeze. Every missed call is either a competitor’s job or a never-call-back homeowner who got someone else.
Harness Agent picks up every call. Twenty-four hours a day, seven days a week, no exceptions, no caps.
What Harness Agent does
On every inbound call, Harness Agent:
- Answers within 2 rings, in a natural human voice (not a chatbot voice)
- Identifies the call type, emergency, scheduled service, estimate, billing question, recruiting, sales, and routes accordingly
- Qualifies the lead with vertical-specific questions: equipment age, brand, urgency, payer, service area, membership status
- Books the soonest viable appointment against your live dispatch schedule, or warm-transfers if it’s complex
- Writes the call summary, audio, and structured data into your CRM as a real lead with full context
- Sends a confirmation SMS + calendar invite to the homeowner
Web leads (form fills, GBP messages, LSA inquiries) get the same treatment in real time, usually within 30 seconds of submission.
Vertical-specific qualification flows
We don’t ship a generic AI receptionist. Each Harness Agent deployment includes vertical-tuned qualification:
- HVAC: system age, brand, indoor temp, urgency, replacement-vs-repair posture
- Plumbing: leak severity, water-shutoff status, fixture type, urgency, payer
- Electrical: panel size, outage status, sparking/burning indicators, EV install context
- Garage doors: door style, opener brand, broken-spring vs broken-cable diagnosis
- Pest control: pest type, severity, pet/child considerations, recurring-service history
- Veterinary: species, symptoms, vaccine status, new-client vs existing, urgency triage
The flow is built once with your team, then it’s live forever.
Dispatch handoff that actually works
Most “AI receptionists” book the call and hope your dispatcher figures it out. Harness Agent writes the lead into your CRM with the call audio, the structured qualification data, and a clear booking outcome, so when your dispatcher opens the appointment, they know exactly what’s coming and what tools the tech needs on the truck.
Integrations
- CRM: ServiceTitan, Jobber, HousecallPro, FieldEdge, ezyVet, AVImark, Cornerstone, IDEXX Neo
- Booking: native + most major scheduling platforms
- Telephony: works with your existing phone number, we port or forward, your number stays yours
- SMS / email: native confirmation flows, brand-styled
How to get Harness Agent
- Unlimited at the Accelerate tier of the digital marketing program
- Standalone subscription available at $1,000/month, see pricing or start a conversation
If you can model the cost of a missed call in your business, even roughly, Harness Agent’s payback period is usually under 30 days.
Other products
Tell us about your operation. We'll map the program.
Every Harness engagement starts with a conversation about your business, not a templated audit. Drop a note and we'll be in touch within one business day.